Registration & Login
Get help registering a new account, signing in with your six-digit Security PIN, or resolving account access issues.
Support topics
Help for security personnel and authorized Vigieo users.
Shift Management
Questions about Shift Start, Shift End, shift records, photographs, and equipment checklists.
Activity Logs
Assistance with documenting observations, adding remarks and photos, or reviewing recorded activities.
Vehicle Inspections
Help completing inspection checklists, documenting vehicle conditions, and recording inspection details.
Checkpoints & Tags
Support for authorized checkpoint visits, Tag Scanner use, and physical Checkpoint Tags.
Reports & Records
Get assistance viewing shift information, timesheets, and available security reports.
Contact our support team
For assistance, email us with a short description of the issue, the screen you were using, and any error message you received. Please do not send your Security PIN or password.
Frequently asked questions
How do I register for Vigieo?
Open the app, enter your name and email address, then create and confirm a six-digit Security PIN. New accounts begin with Guest access. Additional features may depend on your organization's permissions.
Why can't I see every feature?
Available features depend on your assigned role. Checkpoint Tag scanning and certain organization-specific functions may not be available to Guest accounts.
What if I have trouble signing in?
Check your six-digit Security PIN and internet connection. If you continue to have trouble, contact support@vigieo.com. Never email your PIN.
How can I request account deletion?
Email support@vigieo.com from the address associated with your account and use the subject “Account Deletion Request.” We will provide instructions for verifying and processing your request.